Refund policy

Permitted Refunds

We  only accept returns on factory faults. You can return unused items in the original undamaged packaging within 15 days of your purchase with receipt or proof of purchase. If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable.

Special Orders:

If a client requests a a special item that needs to be ordered from a supplier, and the item needs to be returned, the client will be held liable for additional handling and shipping costs back to the supplier.

To follow up on the status of your return, please contact us at ggcycles1990@gmail.com or (066) 255 5339.

Please note a 15% Handling Fee applies.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us (066) 255 5339  with details of the product and the specific defect(s).

You can send the item you consider defective via courier to:

14 Bertha street, Fransville,  eMalahleni South Africa 1035

Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period of time, whether you are entitled to a replacement as a result of the defect.

If you are eligible, we will send you a replacement product. 

Exceptions:

Some items are not refundable and not exchangeable. These include: tyres sealants, lubes, and products that are offered on Sale. Any exceptions are up to the discretion of GG Cycles and Sport management. T&C's Apply

Shipping

To return the item(s) you purchased, please send it via courier to:

14 Bertha street, Fransville,  eMalahleni South Africa 1035

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Shipping Disclaimer

GG Cycles and sport uses 3rd Party Couriers for deliveries. Products in store will take approximately 2 - 5 working days to be delivered. Products not in store will take approximately 2 - 7 working days to be delivered, if supplier has stock. GG Cycles and sport will not be held liable for any delays in deliveries by the 3rd Party Couriers

The GG Cycles and sport Team - ggcycles1990@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ggcycles1990@gmail.com.